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CRM Manager (m/f/d)

Permanent employee, Full-time · Berlin/Remote in Germany

What to expect
We're looking for a Retention & CRM Consultant to join our growing Retention & CRM team at Phiture. You will be working closely with the team on client projects and support them to improve our clients' growth metrics, both during extensive data-driven audits and long term engagements that leverage mobile marketing CRM platforms.
What you'll do
  • Work with a team of consultants on our mobile app retention audits + CRM programs working with multiple clients simultaneously.
  • Use mobile analytics and attribution tools to build and investigate key user funnels, segmented retention charts and behavioral analyses to find problems, insights, opportunities and campaign ideas for our clients.
  • Scope detailed CRM experiments to validate hypotheses that align closely with user psychology and usage habits for a broad range of mobile apps.
  • Help the team turn experiments into complex lifecycle flows using triggers and segmentations that intelligently send campaigns with both static and dynamic content.
  • Collaborate closely with the client to A/B test new ideas, measure and analyze the results.
  • Work with the Mobile Growth Stack and other relevant frameworks to help our clients drive impact.
  • Optimize and automate growth processes for our clients and within the Phiture team itself.
What you bring to us
  • Degree in a relevant field (Marketing, Statistics, Bachelor of Science or Data-centric disciplines are all very interesting).
  • 1+ years of experience of driving demonstrated impact with experiments or strategic initiatives in a product or marketing role.
  • Keen interest in improving retention, ideally with experience building retention + engagement through marketing automation (e.g. using Braze, CleverTap, Leanplum) or product development.
  • Ability to drive data insights and build charts with analytics platforms like Amplitude, Mixpanel, Looker, or Periscope.
  • Excellent organizational and prioritization skills.
  • Ability to think strategically, creatively, and analytically.
  • A drive for impact, a curious and tenacious approach, and a relentless desire to help our clients improve their growth metrics via data-driven experiments.
Nice to have
  • Intermediate front end or back end development skills (especially in mobile development) in any of HTML, CSS, javascript, swift, C++.
  • Experience processing data in any of SQL, R, Python, Excel.
What we offer you
  • Share in Phiture's success through a company-wide bonus scheme
  • Allocated budget of 1,000 euro every year for your personal development, as well as your own Udemy for Business account
  • Monthly learning day to support your personal and professional growth
  • Career roadmap and personal development plan to support a progressive learning curve
  • Continuous performance and developmental feedback throughout the year
  • Comprehensive access to mental health support from licensed therapists via our partnership with the Oliva platform
  • 30 days of paid vacation every year
  • Flexible working hours so you can work when you’re most productive
  • Unlimited remote work within Germany, along with an allowance of 60 days of international remote work every year
  • Spacious office in the heart of Berlin – we all work to ensure we foster a daily feel-good atmosphere
  • Onboarding package including state of the art technology
  • Opportunity to actively influence change by joining our internal Culture, Climate Action, and Diversity & Inclusion teams
  • An absolute sense of unity – we are all aiming toward the same goal of leading the way in mobile growth
About us

We’re Phiture: a leading mobile growth consultancy driven by a mixed, close-knit team of marketing pros from around the world. We’re on a mission to lead the way in mobile growth and we need great people to make it happen.

As a valued member of the team, you’ll help us move the needle for tier-one brands like Headspace, Adobe, and Soundcloud, learn from some of the best consultants in the business, and enjoy a few laughs along the way. Inclusion, progressive thinking, and thought sharing is how we move our company and the industry forward: join our friendly community and we’ll do the same for your career.

We encourage every qualified person to apply regardless of their age, gender identity, ethnicity, sexual orientation, disability status, or religion. We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All employment is decided on the basis of qualifications, merit and business needs.

Here at Phiture we are committed to a strong culture of diversity & inclusion. To avoid any potential unconscious bias, we ask you not to include your picture in your application.

We are looking forward to hearing from you!
Thank you for your interest in Phiture. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to

Here at Phiture we are committed to a strong culture of diversity & inclusion. To avoid any potential unconscious bias, we ask you not to include your picture in your application.

Please upload your CV and give us an idea of your salary expectation.
Here at Phiture we are committed to a strong culture of diversity & inclusion. To avoid any potential unconscious bias, we ask you not to include your picture in your application.

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