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Retention & CRM Consultant (m/f/d)

Permanent employee, Full-time · Berlin/Remote

What to expect
We're looking for a Retention & CRM Consultant to join our growing Retention & CRM team at Phiture. You will be working closely with the team on client projects and support them to improve our clients' growth metrics, both during extensive data-driven audits and long term engagements that leverage mobile marketing CRM platforms.
What you'll do
  • Work with a team of consultants on our mobile app retention audits + CRM programs working with multiple clients simultaneously.
  • Use mobile analytics and attribution tools to build and investigate key user funnels, segmented retention charts and behavioral analyses to find problems, insights, opportunities and campaign ideas for our clients.
  • Scope detailed CRM experiments to validate hypotheses that align closely with user psychology and usage habits for a broad range of mobile apps.
  • Help the team turn experiments into complex lifecycle flows using triggers and segmentations that intelligently send campaigns with both static and dynamic content.
  • Collaborate closely with the client to A/B test new ideas, measure and analyze the results.
  • Work with the Mobile Growth Stack and other relevant frameworks to help our clients drive impact.
  • Optimize and automate growth processes for our clients and within the Phiture team itself.
What you bring to us
  • Degree in a relevant field (Marketing, Statistics, Bachelor of Science or Data-centric disciplines are all very interesting).
  • 1+ years of experience of driving demonstrated impact with experiments or strategic initiatives in a product or marketing role.
  • Keen interest in improving retention, ideally with experience building retention + engagement through marketing automation (e.g. using Braze, CleverTap, Leanplum) or product development.
  • Ability to drive data insights and build charts with analytics platforms like Amplitude, Mixpanel, Looker, or Periscope.
  • Excellent organizational and prioritization skills.
  • Ability to think strategically, creatively, and analytically.
  • A drive for impact, a curious and tenacious approach, and a relentless desire to help our clients improve their growth metrics via data-driven experiments.
Nice to have
  • Intermediate front end or back end development skills (especially in mobile development) in any of HTML, CSS, javascript, swift, C++.
  • Experience processing data in any of SQL, R, Python, Excel.
What we offer you
  • Share in Phiture’s success through a company-wide bonus scheme
  • Allocated budget for your personal development and your own Udemy for Business account
  • Monthly learning day to support your personal and professional growth
  • Career roadmap and personal development plan to support a progressive learning curve
  • Continuous performance and developmental feedback throughout the year
  • Flexible working hours so you can work when you’re most productive
  • Spacious office in the heart of Berlin – we all work on a daily feel-good atmosphere
  • Opportunity to actively influence change by joining our internal Culture, Climate Action, and Diversity & Inclusion teams 
  • An absolute sense of unity – we are all aiming toward the same goal of leading the way in mobile growth
About us

We’re Phiture: a leading mobile growth consultancy driven by a mixed, close-knit team of marketing pros from around the world. We’re on a mission to lead the way in mobile growth and we need great people to make it happen.

As a valued member of the team, you’ll help us move the needle for tier-one brands like Headspace, Adobe, and Soundcloud, learn from some of the best consultants in the business, and enjoy a few laughs along the way. Inclusion, progressive thinking, and thought sharing is how we move our company and the industry forward: join our friendly community and we’ll do the same for your career.

We are looking forward to hearing from you!
Thank you for your interest in Phiture.
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